Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple

Develop CRA prospects & referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Conduct and coordinate homebuyer training seminars for CRA potential app

Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Liaison with software vendor(s) for systems utilized by a particular line of business Stay abreast of upcoming changes and enhancements in vendor's software and how those changes will impact the business. Assists with the line of business (or in support of a more senior Platform Engineer) to help design solutions to incorporate software changes and effectively works with

Manage development and implementation of analytics to support line of business growth. Develop reporting, analytics, metrics and key performance indicators. Use advanced data mining tools for key insights. Use Python, SQL, Power BI and Tableau. REQUIREMENTS Bachelor's degree in computer science, information systems, or related technology field of study. Five (5) years of

Assist in establishing strategic marketing plans to achieve corporate or divisional objectives. Develop and manage the marketing budget with business line. Provide feedback on an ongoing basis to LOB and Regional partners. Develop and execute marketing programs to achieve stated objectives that may include revenue, profitability, market share, and/or customer experience m

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an agile mindset across product teams. Lead in this transformation across peer teams and line of business partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach b

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Ensures Investigations are making appropriate risk decisions for SAR and No SAR Filing. Samples and evaluates system generated alerts in accordance with Financial Crimes Compliance expectations. Ability to analyze AML and Fraud related activity. Makes appropriate risk decisions related to financial crimes risk. Appropriately escalates matters associated with Financial Cri

Processes international and domestic inbound/outbound wire payments via internal payment origination networks Monitors inbound/outbound fraud related/anti money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed. Effectively route international USD wir

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of